This model dimension represents the Service Level Agreements (SLA) Order Line Data data in form SLA Order Line and is based on the IFS Cloud dimension DIM_SLA_ORDER_LINE. All models that refers to this dimension will have the attributes and hierarchies as described below.
| Attribute | Description (where applicable) |
| Calculation Basis | Basis for SLA Dates. Two values: Base date and Previous Task.Base Date: Dates are caluclated based on entry date of Work TaskPrevious Task: Dates are calculated based on completion of preceding task. |
| Calendar ID | Calendar Code |
| Cut Off Time | The time at the end of a shift after which a resolution time will not be calculated |
| Resolution Time | The time from entering a new work task or finishing the previous work task to when the work task should be finished. |
| Response Time | The time from entering a new work task or finishing the previous work task to when the work task should be started. |
| SLA Order Line | Built up as SLA ORDER NO + ' - ' + SLA_ORDER_LINE_NO |
| SLA Order No | SLA Order Number |
| Template ID | The identity of the SLA order template from which the SLA order is created. |
| Work Stage ID | The code for the work stage |
| Model Name |
| Maintenance |
The data source for this object is defined using IFS Developer Tool. The data source contains a number of transformations where the model reads data from the last step, i.e. the Data source view name (DW Source View Name).
| Model Table | DW Source view (SQL Server) | BI Access View | Referenced Information Source | Recommended Access Type |
| SLA ORDER LINE | DIM_SLA_ORDER_LINE_TM | DIM_SLA_ORDER_LINE_BI | DIM_SLA_ORDER_LINE | On Line |